Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same "as new" condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Items (any recordable media) that require a security seal must be returned with the seal intact in order to qualify for a refund.
In the interest of hygiene, head and earphones may not be returned unless unopened and intact in their original packaging.
There are certain situations where only partial refunds are granted (if applicable): Book with obvious signs of use. Cassette tape or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us and send your item to:
Vinyl8 RETURNS at Golden Discs, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16 T210.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to:
Vinyl8 RETURNS at Golden Discs. Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, D16 T210.
You will be responsible for paying for your own shipping costs for returning your item if it falls outside our freepost weight limitations. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This return policy is in accordance with the European Directive on Distance Selling (Directive 97/7/EC) and The European Communities Regulations 2001 as amended.